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e-mail: info@avidmedia.ca

A division of tri-star.ca

Terms and Conditions

 

 

Please read carefully. We like happy clients!

 

 

 

By contracting to work with BrochureBuilders.com you are agreeing to the TERMS and CONDITIONS policy and the Payment Policy stated within this website BrochureBuilders.com. By placing a deposit to begin work on any project or any project whereas BrochureBuilders.com is hired to design and/or print any work, you have entered into a contractual agreement subject to the Terms and Conditions and the Payment Policy.

 

PROOFING YOUR DESIGN/RESPONSIBILITY

Working with BrochureBuilders.com is easy, but we can not emphasize strongly enough the importance of proofreading your brochure designs. A digital proof is provided to ensure the accuracy of your order. Ultimately you are fully responsible for proofreading your design. Your approval is needed on the design, spelling, colors, quantity, and size. BrochureBuilders.com is not responsible for any errors (typos, misspellings etc.) discovered in the printed product that were derived from and represented in the proof you approved.

 

DELIVERY TIMES

We cannot guarantee any project to arrive by a specified date because of factors outside of our control, such as lead-time on the press. We offer a target date and do our best to comply with it. If you pay extra for expedited print times or faster shipping, BrochureBuilders.com is still not held responsible if your project does not arrive by the desired date. Any extra money paid for expediting the printing or faster shipping is NOT refundable as it is paid to third parties, no longer falling under the responsibility of BrochureBuilders.com. Typically your brochures are shipped UPS or Federal Express. We closely monitor your project from start to finish and keep you updated on your project’s status. All orders must be shipped to a physical address and not to post office boxes.

 

ORDER CANCELLATION POLICY

If for some reason you wish to cancel or postpone your project after we have started work, we will bill you for design work completed to that point that your deposit does not cover; your initial deposit will be applied to that balance. The paid amount will be credited to your project and we can pick up where we left off when you are ready to resume. NOTE: Orders cannot be cancelled after going to print.

 

DESIGN RIGHTS/OWNERSHIP

All artwork and designs created are the property of BrochureBuilders.com. However, in the case of logo design, you are paying for ownership of the design and you own the files.

 

DESIGN FILE PURCHASING

Each file costs $350 plus shipping of CD to the client. The file will be saved in the native format in which the design was created. We will also include a .pdf file.

 

RETURN POLICY

Should you find errors that are not represented on the proof that you “approved” please contact BrochureBuilders.com immediately. If your shipment was damaged in anyway during shipping please contact BrochureBuilders.com immediately. Do not use any of the product and we will work diligently to correct the situation in the fastest manner possible. We may require that you mail us a few samples of the final product. This is often the best way for us to determine what may have caused the error and help us provide the best solution so that it doesn’t happen again. NOTE: BrochureBuilders.com is not liable for any errors (misspellings, typos, misprints, etc.) in your printed piece that were represented on the proof you approved to print.

 

COLOR MATCHING POLICY

All printing is done with a CMYK process. We do not match exact spot/PMS colors. CMYK is a standard professional printing process that combines four inks to create other colors. We do not reprint items with minor to moderate color variations. Color matching is done to the best of our ability, but it is impossible to perfectly match digital proofs with paper printing. All proofs are understood to be close representations of the printed product, and will inevitably have a certain degree of deviation from a monitor's display.

 

 

 

Payment Policy

We require an initial deposit of 50% of your total cost to begin work. Your deposit is applied to your total balance. Once you make a deposit payment you are entering contractual agreement to the Terms and Conditions stated within this website BrochureBuilders.com and the Payment Policy stated within this website BrochureBuilders.com.

 

Prepay for Printing

To save you money, we prepay for all printing. This simple, one-time payment allows our presses to keep their prices low and we pass those savings on to you. Once you approve a project for printing, payment of your total balance allows your files to go to press. Your job is then printed and shipped straight to you. To make it as easy as possible for you, we accept checks and major credit cards.

 

30-Day Timeline

We know that you want your project designed and printed in a timely manner. So do we! We strive to finish all design work and move your project into print production within 30 days of your deposit. If after 30 days of your initial deposit your project has not moved into print production, we reserve the right to request a second payment on your project. This second payment is normally around 25% of your remaining balance. Please note this is not an additional fee as the payment will be applied to your remaining balance.